Dribbleup App Support

Smart Equipment Troubleshooting

Updated over a week ago

Download the latest version of the App.

Check here for available updates in the App Store or Google Play. Use the Dribbleup App for all Smart Equipment, it's the one with the green logo.


Scanning

Device Placement

The text "Bring your Smart Equipment in the circle" should always be at the bottom of your screen when scanning.

Smart Equipment Placement

Your Smart Equipment should be entirely within the circle to unlock. For boxing, gently tap your gloves together when scanning.

Lighting

Ensure your practice/workout space is well-lit so your device's camera can correctly identify the Smart Equipment. Sometimes adding a light source from the direction of your device can help.


Tracking

Camera

The App uses your device's camera to track the Smart Equipment. Place your device on the stand during sessions. Makes sure the Smart Equipment is visible to your device's camera during drills.

Positioning

Stand approximately 5 feet away from your device. You may need to angle yourself to the side for some drills. The instructor may provide additional direction during sessions. For boxing, punch across the screen unless directed otherwise by the instructor.

Lighting

Ensure your practice/workout space is well-lit so your device's camera can correctly identify and track the Smart Equipment. Intense light in the background may interfere with tracking, such as direct sunlight, or bright light fixtures. Sometimes adding a light source from the direction of your device can help.

Untracked Drills

Some drills do not require the use of your Smart Equipment and are untracked, such as some stretches, planks, etc.

Rep Completion

Some drills require multiple movements to count one rep. For example, many boxing reps need both left and right punches to count as one rep.


Targets

Stand and Device Placement

Place the stand on the floor in front of you. Placing the device at a higher level may result in the targets being too high.

Device Angle

Adjust the stand to change the device angle up or down to raise or lower the targets.

Distance

Adjusting your distance from the device will help provide more or less space between the targets.


Need additional support?

Take a screen recording of the issue and email it to hello@dribbleup.com. Here are instructions on how to take a screen recording for Apple or Samsung.

Did this answer your question?