Where can I purchase Smart Equipment?
All Smart Equipment is available online at dribbleup.com.
What does the Membership include?
The Membership provides access to unlimited sports and fitness sessions – to be used with your basketball, soccer, strength ball, and boxing equipment. You will unlock hundreds of sessions to keep you accountable!
Can multiple people use the same Membership?
Yes! You can add up to 6 household members to one account. The Membership provides access to sessions for all users within that account.
Can I use the same Membership for all of my Smart Equipment?
Yes! One membership provides access to all basketball, soccer, strength ball, & boxing sessions.
How will I be billed?
Membership charges begin upon delivery and will be charged monthly at the applicable fee and to your chosen payment method until canceled. If purchased separately at account.dribbleup.com, your Membership charges will begin upon purchase.
When does my Membership activate?
Membership automatically activates upon delivery, which is also when the first Membership charge takes place. If purchased separately at account.dribbleup.com, your Membership will automatically activate upon purchase.
What can I access without the Membership?
Without the Membership, you will have access to limited content on the App, such as short practice drills. The Membership is automatically added to Smart Equipment purchases and gives you unlimited access to hundreds of sessions to keep you accountable.
If I already have a Membership, will I be charged for another one when purchasing additional Smart Equipment?
If you already have a Membership associated with the email that you use to purchase your new Smart Equipment, you will not be charged for another Membership. If you experience any billing errors, please contact customer service via email at email@example.com or live chat.
What is the Gift Activation Code?
If you purchased Smart Equipment as a gift, you can share the Gift Activation Code with the gift recipient. The user will then enter the Gift Activation Code when creating an account online at account.dribbleup.com.
Please note that the initial purchaser of the Membership will be charged monthly for the Membership until canceled.
Can I purchase multiple months of Membership as a gift?
Memberships are not currently available to purchase for multiple months.
Can I transfer my Membership to someone else?
Memberships are non-transferable, but you can always cancel and rejoin under a different email online at account.dribbleup.com.
How do I cancel my Membership?
You can easily cancel your Membership any time online at account.dribbleup.com or via email at firstname.lastname@example.org. *In-App Purchases made with an Apple or Google account can only be canceled directly through that account, not Dribbleup.
What's the 30-Day Money-Back Guarantee? We offer our customers a chance to try out Dribbleup Smart Equipment at home for 30 days risk-free! If you are not satisfied with your Dribbleup Smart Equipment, you can receive a full refund within 30 days of the order being delivered. See here for complete details.
Can I rejoin later?
Yes, you can reactivate your Membership any time online at account.dribbleup.com.
If you still have questions, please contact customer service via live chat or email at email@example.com.