We want you to get the most out of your Dribbleup Product and Membership. If something isn’t working quite right, our team is here to help.
🛠️ Have a Product Issue?
All Dribbleup purchases include a 45-Day Warranty that covers product defects in materials or workmanship under normal use.
If you notice any issues—whether it’s related to performance, materials, or anything else—reach out to us at hello@dribbleup.com. We’ll review the issue and do our best to support you. In many cases, we’re able to send a replacement, especially if you’re an active Member.
⚽ Smart Basketball and Smart Soccer Ball Setup Tips
Your Smart Basketball or Smart Soccer Ball is inflated to regulation pressure before shipping. In rare cases, pressure may shift during transit. You can inflate it just like a standard ball:
Basketball: 7–9 PSI
Soccer Ball: 8.5–15.6 PSI
Use a standard sports ball pump with a needle if adjustments are needed.
📲 How Scanning Works
Each Dribbleup Product acts like a dynamic QR code. The app uses your device’s camera to recognize the product and track your movement.
Having trouble? Check out our Fix Scanning and Tracking Issues guide for helpful tips.
🧼 Care and Use
Dribbleup Products are made of high-quality synthetic materials designed for everyday play. They can be used both indoors and outdoors, just like regular sports gear. To keep them in good shape:
Avoid sharp surfaces or extreme weather
Clean and dry after use
Store properly when not in use
💬 Still Need Help?
We’ve got you. Email us at hello@dribbleup.com and we’ll help you get back on track.